Return & Exchange Policy

Effective Date: July 20, 2026

At KefaMart, operated by STYLO TRADING COMPANY, we strive to provide high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

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Eligibility for Returns

You may request a return if:

 

• • The product is damaged during transit.

• • You receive the wrong product.

• • The product has a manufacturing defect.

• • The product is missing parts or accessories.

• • The item delivered is significantly different from what was ordered.

To be eligible for a return:

 

• • The request must be made within 7 days of delivery.

• • The product must be unused, unwashed, and in its original condition.

• • All original packaging, tags, manuals, invoices, and accessories must be included.

• • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

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Non-Returnable Items

The following products are not eligible for return unless they are damaged or defective upon delivery:

 

• • Products damaged due to customer misuse.

• • Items showing signs of use.

• • Products without original packaging.

• • Customized or made-to-order products.

• • Clearance, discounted, or promotional sale items (unless damaged or defective).

• • Gift cards or digital products (if applicable).

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Exchange Policy

We offer exchanges only under the following circumstances:

 

• • Wrong product delivered.

• • Product received with manufacturing defects.

• • Product received damaged during shipping.

Exchange requests must be submitted within 7 days of delivery.

The replacement product will be dispatched after the returned product has been inspected and approved.

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Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

 

1. 1. Contact us within 48 hours of delivery.

1. 1. Share your order number.

1. 1. Provide clear photographs and an unboxing video showing the issue.

1. 1. Our support team will review your request and respond within 2–3 business days.

Failure to provide sufficient evidence may result in rejection of the claim.

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Refund Policy

Once your returned product is received and inspected:

 

• • Approved refunds will be processed within 5–7 business days.

• • Refunds will be credited to the original payment method.

• • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another agreed method after collecting the necessary account details.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

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Return Shipping

If the return is due to:

 

• • Wrong product sent by us

• • Damaged product

• • Manufacturing defect

KefaMart will bear the return shipping cost.

If a return is accepted for any other reason at our discretion, the customer may be responsible for the return shipping charges.

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Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if the product qualifies under this policy.

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How to Request a Return or Exchange

Please contact our customer support with:

 

• • Order Number

• • Customer Name

• • Registered Mobile Number

• • Reason for Return or Exchange

• • Photos of the product

• • Unboxing video (for damaged or incorrect products)

Our team will guide you through the return process.

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Contact Us

STYLO TRADING COMPANY

GST NO.36ADYPO7036M1ZL

Brand: KefaMart

Website: https://kefamart.in

Email: info@kefamart.in

Phone: +91 7013555178

Address:
48/68, Cherukupalli Colony,
Quthbullapur, Hyderabad,
Telangana – 500054, India

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KefaMart reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.